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4.3 out of 5

"The pen in my room only wrote a word then run out of ink " More

By a verified traveller on Sat 07 May 2022

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Hotel Description

At The Spencer Hotel you'll be within just a 10-minute stroll of Shore City Shopping Centre and Takapuna Beach. Highlights at this hotel include in-room free wired Internet and LCD TVs.

Cable TV, coffee/tea makers, and safes are featured in all 70 soundproofed rooms. In-room dining is easy with amenities like microwaves and room service. Nice touches to enhance your stay include slippers and free toiletries. Hair dryers, phones, and irons/ironing boards are also available. Weekly housekeeping is available.

Enjoy the gym and outdoor tennis court. 8608 square feet (800 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4-star Takapuna hotel include Bruce Mason Centre and Lake Pupuke.

Spencer Studio Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max
NZ$170* Per night/room 13 Jun. - 14 Jun.

Spencer One-Bedroom Suite Balcony & View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spencer One-Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spencer One Bedroom Suite with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Spencer Studio Room with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Spencer Hotel ratings based on 341 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Spencer Hotel

Everyone (173) Couples (111) Business (3) Family (43)
5 out of 5
The pen in my room only wrote a word then run out of ink

Posted by on 7 May 2022

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5 out of 5
loved using the pool and spa there. had the perfect temperature. bed was comfortable as well. not ever crowded

Posted by on 28 Mar. 2022

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Comment from Hotel Management

31 Mar. 2022 by Debbie Barnett, Guest Relations Manager

Thank you for your support, we really appreciate it! Thank you for your comments, and we hope to welcome you back to Takapuna, Kindest regards, Debbie Barnett, Guest Relations Manager

4 out of 5
So handy to Takapuna, clean, welcoming and comfortable. Great later check-out time.

Posted by on 27 Mar. 2022

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Comment from Hotel Management

31 Mar. 2022 by Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us, and we hope you will choose to visit us again, Kindest regards, Debbie Barnett, Guest Relations Manager

4 out of 5
There was a strange smell in the lobby the whole time I was there which was off-putting but other than that I enjoyed my room and time there

Posted by on 6 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by Debbie Barnett, Guest Relations Manager

Thank you for taking the time to review your stay with us: I am sorry that there was an odd odour in the lobby: we were unfortunately unable to find any smell, but thank you for letting us know, we will keep a "nose" out in this area, Kindest regards, Debbie Barnett, Guest Relations Manager

3 out of 5

Posted by on 31 Dec. 2021

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5 out of 5
Great facilities, location, clean and fresh

Posted by on 14 Aug. 2021

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Comment from Hotel Management

6 Sep. 2021 by The Spencer Hotel

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future!

4 out of 5
Very clean, staff is friendly

Posted by on 10 Aug. 2021

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Comment from Hotel Management

6 Sep. 2021 by The Spencer Hotel

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future!

3 out of 5
This is the second time we've stayed and the pool out of action .Disappointing for the kids

Posted by on 20 Jul. 2021

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Comment from Hotel Management

6 Sep. 2021 by The Spencer Hotel

Thank you for your review, we appreciate your feedback.

5 out of 5
The pool, spa and recreation facilities

Posted by on 13 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by James Allan - Reservations Manager

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future.

5 out of 5
Super beautiful view!!!!! Parking situation is not great as I had to pay for on street parking because the hotel parking was full?

Posted by on 1 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by James Allan - Reservations Manager

Thank you for your review, we appreciate your feedback. We look forward to welcoming you to stay with us again in the future.

Property Features

The Spencer Hotel offers its guests an outdoor tennis court and a fitness center. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 8608 square feet (800 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Spencer Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 70 guestrooms or units
  • 18 levels
  • 8608 sq ft of conference space
  • 800 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Britomart Station (9.3 km / 5.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Spencer Hotel offers 70 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Late night fare is available from room service (during limited hours).

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 35 at check-out.

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 35 at check-out.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 30 per day
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Spencer
  • Castle Spencer Byron
  • Castle Spencer Byron Hotel
  • Castle Spencer Byron Hotel Takapuna
  • Castle Spencer Byron Takapuna
  • Spencer On Byron Auckland
  • Spencer Byron Hotel Takapuna
  • Spencer Byron Hotel
  • Spencer Byron Takapuna
  • Spencer Byron
  • Castle Spencer on Byron Hotel
  • The Spencer Hotel Hotel
  • The Spencer Hotel Auckland
  • The Spencer on Byron Hotel
  • The Spencer Hotel Hotel Auckland

You should know

  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.